Return & Exchange Policy
Terms & Conditions
Customers are not allowed to open the parcel before payment.
In case of any complaints, please call 03000221666 or email orders@footlib.com, or reach out to us via our social media handles.
Exchange and Refund Policy
1. Exchange: Products are eligible for exchange within one week of receipt. Items bought at a promotional discount of 50% or more will qualify for an exchange solely based on the availability of stock. All delivery charges associated with exchanges are the responsibility of the customer.
2. Refund: Products are eligible for a refund within one week of receipt, provided the customer notifies the company within 24 hours of receiving the product. A 10% deduction from the invoice value will be applied to the refund.
3. Fault Reporting: Any product defects must be reported within 24 hours of receipt. Complaints submitted after this timeframe will not be considered. All final decisions regarding complaints rest solely with the company.
4. Condition of Products: Products must remain unused, with all original packaging and tags intact. Returned items should be in the exact condition in which they were delivered.
1. Exchange: Products are eligible for exchange within one week of receipt. Items bought at a promotional discount of 50% or more will qualify for an exchange solely based on the availability of stock. All delivery charges associated with exchanges are the responsibility of the customer.
2. Refund: Products are eligible for a refund within one week of receipt, provided the customer notifies the company within 24 hours of receiving the product. A 10% deduction from the invoice value will be applied to the refund.
3. Fault Reporting: Any product defects must be reported within 24 hours of receipt. Complaints submitted after this timeframe will not be considered. All final decisions regarding complaints rest solely with the company.
4. Condition of Products: Products must remain unused, with all original packaging and tags intact. Returned items should be in the exact condition in which they were delivered.